In a one-on-one interview, Johson shared some of Edward Jones’ strategies for handling the pandemic from an employer-service provider perspective. “Now the mindset has shifted in terms of how we need to be able to lead and support a virtual workforce.” “Our mindset in the beginning was one of a temporary event that we needed to plan for and ensure that we had the support available, and that we would return to some normal state,” says Kristin Johnson, the chief human resources officer at Edward Jones.
